Strong SLAs & Comprehensive Support
Blockdaemon has a 99.9% uptime SLA for any one machine and has a 99.99% overall SLA when there are five or more machines on the network in your account. With this SLA and our monitoring and healing, you can be confident your node will be there, ready and secure, for your use when you need it. And if you have a problem, you can visit our [Help Center]. There you will find live chat, emailable support, and a knowledge base with articles covering both the Blockdaemon platform in general and all of the protocols we support node in particular. Our knowledge base is growing regularly and new articles are added regularly.
Monitoring, Alerting, and Automatic Healing
Your node is monitored throughout its lifecycle with our comprehensive tooling. Core machine-level metrics — CPU load, bandwidth, available disk space, memory — are monitored in real time, with alerting thresholds set internally so the platform can automatically remediate any errors before they occur. However, nodes themselves present additional key measures that must be watched, and Blockdaemon watches those for faults as well — peer counts, block height, transaction pools. Our experience with multiple protocols allows us to monitor, repair and replace nodes where protocol-level errors may occur.
When protocol updates are required, we make sure to apply them in advance so you see no disruption of service.