"I canceled and would like a refund"
We're sad you're leaving and if you would like a refund, please contact:
Our general policy is that upon canceling, your node stays active until the end of the current billing cycle. Ex: start a subscription on August 1, 2020, but decide on September 10th to cancel, you can still use your node until Oct 1, 2020. You get complete credit for time paid for.
If you would like a refund due to exceptional circumstances, reach out to the link supplied above and request it.